Dear Valued Purr…fect Fence Customer,
Damage to the arch arms and posts due to weather is a rare occurrence, but it is during extreme situations such as fast falling heavy wet (saturated) snowfall, ice storms and hurricane force winds. If you see heavy snow accumulating on your fence, it would be beneficial to remove the snow. This would lessen the chances of extreme snow weight potentially damaging the fence.
We understand that extreme weather situations DO occur, and are committed to keeping our customers (both human and feline) safe and happy. For this reason, if you do experience damage due to extreme weather, Purrfect Fence will offer replacement parts at a discounted rate. In order to qualify for the program, you will need to provide digital or standard photographs of the damage. The photos will be reviewed and a discounted cost will be determined on a case-by-case basis with respect to the time since purchase as well as the amount and severity of damage.
If you have any further questions, call us at (888)280-4066.
Send digital photographs to: help@purrfectfence.com (Please include your State and Zip Code in the email so we can best direct your query as we have Regional Representatives for many areas.)
Send standard photographs using our Contact Us page.
Best Regards,
Purr…fect Fence
